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[nicholas]

I had exactly the same problems with Cloanto too. It took a public complaint on this forum for them to bother sending my discs.

[bbond007]

Originally Posted by nicholas

I had exactly the same problems with Cloanto too. It took a public complaint on this forum for them to bother sending my discs.

Yeah, I did happen to mention in an email that I was on several Amiga forums and that I would warn the community. Obviously mine was not an isolated incident.

[pwermonger]

I"ve puchased Amiga Forever 2, 4, 2005, 2008, 2009 and C64 forever when released all premium with disks no issue (first two through Softhut and the rest direct from Cloanto).

That said I have ordered 2011 Amiga Forever premium with disks since they say there is more on them now and havent yet received them. But I give Cloanto some time. I have a feeling the update with/without disk options all cause a lot of confusion.

[motrucker]

Originally Posted by b41d3r

@motrucker
Have you tried to cancel your operation ?

Tried that something over nine months ago. At this point, I've turned it over to the Maryland Attorney General's office. As soon as I did that, I got "some" money back, but not all.
Amazon keep E-Mailing me to "Please let us fix this" but they never do.
After all this time, it's a dead issue - I'll just never deal with them again.

[yssing]

Originally Posted by motrucker

Tried that something over nine months ago. At this point, I've turned it over to the Maryland Attorney General's office. As soon as I did that, I got "some" money back, but not all.
Amazon keep E-Mailing me to "Please let us fix this" but they never do.
After all this time, it's a dead issue - I'll just never deal with them again.

Its a shame though, there are so precious few companies dealing with amiga stuff now.

[rebraist]

Really strange.
I bought amiga forever 2008 (or 2009) and i had no problem at all.

[JJ]

Slightly OT but connecto to Amazon.

My wife sells things through Amazon, as unlike ebay it just stays up until its sold.

However she recently sold a menacer gun for the megadrive. It was amazons decription etc as you pick form a list.

Not long after it sold had an email from the buyer saying nothing wrong with it, but its not what THEY though it was, when checking amazons terms on returns , the buyer is allowed to return it for no reason, ahnd you have to foot the postage bill.

Its crap

[b41d3r]

Hi all,

Just to say that finally I got my package.
In fact, Mike, the owner of Cloanto I presume, hadn't received my mails because they were trashed automatically as spams.
Funny, as his mail was also considered as a spam by my mail.
Eventually, he even offered to give me my package in hands as he was in holiday in Paris.
He explained that his company can't afford to stock in advance. So, some delay can occur to the delivery as he has to ordered copies only when a sale is done.
So, finally a good end to this story.
Bye.

[AmiKit]

happyend

[tony23]

I ordered the Amiga Forever 2012 Premium Edition Boxed +Download on 2011-09-15, which is now more than two months ago and no sign of my DVD's as of yet. I am starting to wonder how much longer I should have to wait before I need to take some kind of action.

I will wait a little longer but my patience is starting to run out. I think Cloanto needs to revamp their mail order service, I could have and should have ordered from Amigakit as I would have recieved it in about two weeks or so. Ahwell.. live and learn I guess.

Cloanto please get it together!

[pwermonger]

Email them. I have been a long time customer and generally have had no issue getting the disks when I have ordered the disks along with the download for the premium edition.

I ordered the disks since they have added more videos to the 2011. I emailed them after not having received the disks in a couple of months and they both emailed me back very quickly and got my disk edition sent to me quickly once notified of the issue.

They seem to be possibly having issues with the distributor which I suppose shouldn't be that big a shock. I can't imagine the Amiga Forever business being that large for whomever they have making the disks/packaging and sending them out.

Cloanto seem to be aware of the issue at least from the response I got and from that response they seem to be wanting to keep their customers.

[The_Gooze]

Sorry to hear about your bad experience but I can't say I have had any problems with them. Ordered the full edition with the DVDs about two or three years ago and they arrived with no problem. Currently using the latest version [d/l] and all seems fine.

[nicholas]

Originally Posted by tony23

I ordered the Amiga Forever 2012 Premium Edition Boxed +Download on 2011-09-15, which is now more than two months ago and no sign of my DVD's as of yet. I am starting to wonder how much longer I should have to wait before I need to take some kind of action.

I will wait a little longer but my patience is starting to run out. I think Cloanto needs to revamp their mail order service, I could have and should have ordered from Amigakit as I would have recieved it in about two weeks or so. Ahwell.. live and learn I guess.

Cloanto please get it together!

The same thing happened to me, contacting Cloanto directly didn't work. It took a pissed off thread here to get my discs.

[weirdami]

Originally Posted by JJ

Slightly OT but connecto to Amazon.


Not long after it sold had an email from the buyer saying nothing wrong with it, but its not what THEY though it was, when checking amazons terms on returns , the buyer is allowed to return it for no reason, ahnd you have to foot the postage bill.

I wish ebay was like that. I've bought a few things where the description was false and they lied when I emailed before bidding. The ebay conflict resolution thing is a joke because it's just you and the person that lied emailing back and forth and them never agreeing to resolve anything.

[mcb]

I just noticed that this thread did not have the final update that it probably deserved.

Originally Posted by b41d3r

In fact, Mike, the owner of Cloanto I presume, hadn't received my mails because they were trashed automatically as spams.
Funny, as his mail was also considered as a spam by my mail.
Eventually, he even offered to give me my package in hands as he was in holiday in Paris.
He explained that his company can't afford to stock in advance. So, some delay can occur to the delivery as he has to ordered copies only when a sale is done.
So, finally a good end to this story.

I think it was misunderstood, as we would not encourage to order if there was no product. My reply was about the logistics of fulfillment, which I was feeling bad about. While you hear more about the occasional delay than about the average good experience, I like to focus on fixing the things that don't work. The quote in this case was that we could not "afford to pay per volume at larger centers". It was meant to illustrate how some large fulfillment providers (as mentioned in this thread) charged by volume (minimum cubic space in the warehouse and/or per pallet), and that alone would have driven the price up too much in consideration of the yearly sales of such a product. If you have a small box on a pallet, you still pay for the entire pallet (or the cubic meter, etc.), if that is the minimum. Also, I was not there "on holiday"! :-)

The situation has changed a lot recently, with new fulfillment providers featuring increased automation and integration interfaces also for smaller customers.

In December 2011, also based on feedback such as the one presented here, we started working with a new company, and they ship Amiga Forever and C64 Forever almost in real time from either the US or Germany, whatever is best. If you place an order in New York in the late afternoon, the California warehouse will often ship it the same day (with email notification), and on weekends too. That often results in an amazingly positive experience, well beyond average, and the opposite of some delays mentioned in the past.

We wrote the software to glue it all together, as the various e-commerce providers we had approached couldn't do it. For us it was definitely worth it, even if we carry only two products, because it helped provide a quality experience from all angles. Which is what we love doing, and why it hurts to hear when something goes wrong, and why I am here wanting to post an update to an old thread...

Thank you all for being here and for your continued support, and please keep the feedback flowing!

Regards,

Mike

http://www.amigaforever.com/contact/
(now with improved captcha, given the unfortunate spam problem mentioned in this thread)