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Amiga.org Amiga computer related discussion Recommended Amiga Dealers Is Software Hut Still open?

Recommended Amiga Dealers This forum exists to allow Amiga.org members to share their positive experiences with Amiga dealers so that others might get a better feel for the various dealers.

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Old 04-15-2012, 02:48 AM   #41
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by magnetic View Post
dont know what you mean by this?
http://www.amiga.org/forums/showthread.php?t=61233
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Old 04-15-2012, 06:54 AM   #42
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by arnljot View Post

So for surefire amiga dealing, use Vesalia, Amigakit or the other two/three out there.

I couldn't agree more. "Labor of love" or not, Joe has a lot to learn about customer service. I bought one of the last A1200's back when everyone was buying in to Big Mac's AOS5 based off Tao speech. He wanted us to purchase stuff from the remaining vendors to show support or something, so I bought in.

I got my 1200, which I really didn't need, at all, a 2 weeks later than expected (it showed up the *DAY* I was moving the last of my stuff from my old apartment, to the new one - you can imagine how nervous I was), only to find out that of *ALL* the disks that could be defective, it was the WB disk.

I didn't have *ANY* Amiga related stuff at that time, so you can imagine how upset I was, so I emailed Joe about the bad disk, offering to pay the post to send it back to him, to get a replacement.

I didn't hear from him for 3 *MONTHS*!

3 Months for a .99$ disk?? WTF? I emailed him twice a week and didn't get a response, until I emailed old Big Mac himself and let him know what happened. All of the sudden, I get a two sentenced email from Joe which read as "Please send your address so I can ship your new WB disk. Why did you have to bring Bill McEwen into this?" [edit] - I should point out that I kept calling all of his listed numbers, as well, but it was either a busy signal or no answer. *VERY* unprofessional, even for a "hobby job."

Seriously?? 3 months of ignoring my emails? I understand that it's his "hobby" business, but when someone purchases something from you and it's defective, you do something about it. You don't let them languish in the "I don't give a sh!t pile" while you make money off of other people.

I cut him a break when Amithlon came out (I had since sold the A1200, as I didn't want to invest the money into it, to upgrade it and realized it was a waste of cash.) and ordered it from him. Guess what? It was over a month overdue. I actually had to email him *AGAIN* and say "Dude, remember me, I'm the guy that went to Bill McEwen about a WORKBENCH DISK! Here's my CC statement, with your name on it, my order number, it's ETA of shipping arrival and a link to my tracking number, which comes up blank and UPS says they haven't even picked it up yet? You want me to contact Bill again?"

2 days later, I got an expressed Airmail package from SoftHut with Amithlon in it, over a month after I ordered it.

I paid for ground shipping......

No offense, but good riddance!
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Old 04-15-2012, 08:32 AM   #43
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by esc View Post
The big shame of it, for me, is that softhut is the only place I have found so far with replacement casework...$5 or $10 or so for a full front plastic face piece for the a3000 (which I desperately need).
How desperate are you in terms of cash??

Rich
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Old 04-15-2012, 04:46 PM   #44
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Default Re: Is Software Hut Still open?

I tracked Joe down. He still has stuff; call him at 610-701-8078 or email him at joe@flashw3@r.com. (replace 3@ with "ea")

I called him about a week ago asking if he had any network cards left, because I too had placed an order (no, he didn't).
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Old 04-15-2012, 04:55 PM   #45
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Default Re: Is Software Hut Still open?

My experience with Softhut was always positive. I ordered a bunch from them about 2 years ago. Communication was great. Delivery was fast. The items ordered were various items for my A3000. I'm not sure what is happening right now but Softhut never did me wrong. I commend anyone trying to sell amiga 'anything' these days. On that note, I have also had excellent service from Amigakit as well.
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Old 04-15-2012, 05:31 PM   #46
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Default Re: Is Software Hut Still open?

Well Amigakit is probably the most active dealer in the world. I have to say Vesalia is very pro and reliable as well. However, if you are in the usa watch out for amigakit as they have a "us site" but no us location. So all gear ships from uk. I had an order with them for a few items one being an important replacement drive and it over 6 weeks for delivery!
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Old 04-15-2012, 06:21 PM   #47
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Default Re: Is Software Hut Still open?

really? The few times that i have ordered from Amigakit i received in less than 2 weeks and i am in CANADA EH! (Just above the US)

lost
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Old 04-15-2012, 08:14 PM   #48
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by acadiel View Post
I tracked Joe down. He still has stuff; call him at 610-701-8078 or email him at joe@flashw3@r.com. (replace 3@ with "ea")

I called him about a week ago asking if he had any network cards left, because I too had placed an order (no, he didn't).
Thank you acadiel!
I finally could contact Joe
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Old 04-17-2012, 07:42 PM   #49
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Default Re: Is Software Hut Still open?

Their site is back up now.
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Old 04-17-2012, 08:14 PM   #50
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by magnetic View Post
Well Amigakit is probably the most active dealer in the world. I have to say Vesalia is very pro and reliable as well. However, if you are in the usa watch out for amigakit as they have a "us site" but no us location. So all gear ships from uk. I had an order with them for a few items one being an important replacement drive and it over 6 weeks for delivery!
I live in the US, and I have ordered several times from Amigakit and have received my items in less than 9 business days after ordering. That is truly amazing given it is coming from outside the US and it has to get thru US Customs. If you live in the US I would not worry about watching out for Amigakit as they are very good people and getting your paid items to you is very important to them. No, this was not a paid endorsement by Amigakit just a past customer who likes to support companies who support me and my hobbies. Thanks Amigakit!!!

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Old 04-17-2012, 08:44 PM   #51
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by lost_loven View Post
really? The few times that i have ordered from Amigakit i received in less than 2 weeks and i am in CANADA EH! (Just above the US)

lost
WHEW!!!

I am glad you told me that Canada was still above the US, for a minute there I thought that the magnetic poles had switched and that the earth went topsy turvey, putting the US above Canada. Happy that didn't happen YET!!!

But watch out for Dec 21, 2012

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Old 04-17-2012, 08:46 PM   #52
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Default Re: Is Software Hut Still open?

Hi,

@Firedawg,

It took them 9 days to deliver to you, they must not like you, I live in Pennsyltucky and it only takes them 2 days to deliver to me.

What did you do to P them off?

smerf
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Old 04-18-2012, 05:50 AM   #53
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by esc View Post
The big shame of it, for me, is that softhut is the only place I have found so far with replacement casework...$5 or $10 or so for a full front plastic face piece for the a3000 (which I desperately need).
I have a non working A3000 if you are interested..

Rich
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Old 05-20-2012, 09:38 AM   #54
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by lost_loven View Post
really? The few times that i have ordered from Amigakit i received in less than 2 weeks and i am in CANADA EH! (Just above the US)

lost
Where in Canada? I'm on Vancouver Island.
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Old 05-20-2012, 10:10 AM   #55
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by lost_loven View Post
really? The few times that i have ordered from Amigakit i received in less than 2 weeks and i am in CANADA EH! (Just above the US)

lost
Hi,

Are you trying to say that you are on top of things.

Knew a bunch of canucks at one time but ran them all off.

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Old 05-20-2012, 04:00 PM   #56
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Default Re: Is Software Hut Still open?

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Originally Posted by Darth_X View Post
Where in Canada? I'm on Vancouver Island.
winnipeg, just a few provinces away!

lost
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Old 05-20-2012, 04:01 PM   #57
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Default Re: Is Software Hut Still open?

Quote:
Originally Posted by smerf View Post
Hi,

Are you trying to say that you are on top of things.

Knew a bunch of canucks at one time but ran them all off.

smerf
HAHA on top of the world!!!! Well you Yanks anyhow!

lost
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Old 05-20-2012, 04:33 PM   #58
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Default Re: Is Software Hut Still open?

You all do know that Software Hut (as in Amiga stuff) is now a side line for Joe. It is NOT his main business.
I honestly think he is just trying help when and where he can. If you had ever met him, you would understand.
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Old 05-20-2012, 08:00 PM   #59
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Default Re: Is Software Hut Still open?

Yeah he's a great guy. If he has what you need he'll dig for it, give you a great price and ship it to you, but its not his business anymore, so it may take him awhile to do something for you. BUT if your looking for something and he has it, its like finding the perfect part or piece, well worth the wait.
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