Great Support from Vesalia Computer!

[Dr_Nineman]

Below is my email and Vesalia Computer's response:

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> I recently purchased AmigaWriter 2.2 from your store (Nummer: xxxx; Auftrags-Nr: xxxx; Kunden xxxx) on 16.02.2005. Instead of shipping AmigaWriter, however, I received arteffect Professional Graphics Package. The package is unopened and I will gladly return this.

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Dear (Dr. Nineman),

We are sorry you received the wrong software. As much as we appreciate your intention to send the Art Effect package back, we'd rather like you to keep (and maybe enjoy? :)) it, a return seems to be too expensive. We will send you AmigaWriter 2.2 today free of charge.

Regards

Vesalia Computer
www.vesalia.de

[AMIGAZ]

lol, he should really consider buying thicker glasses :-D
Have ordered from them 3-4 times and have recieved the wrong item once and a a faulty item twice.
First time I ordered from them I recieved a defect Cd32 joypad which it took over a month to get a response and a new one which was also faulty (I gave up) but he told me to keep the firsy one he sent :-D
2nd time I ordered from them I ordered a Ramsey rev 7 chip and a Buster 11 chip but I recieved a Dmac 02 chip isntead of the Buster 11 and was told te keep the Dmac 02 :-D
Got the Buster 11 when I ordered my CybergraphX V4 from them so now I'm pleased.
When you order from this guy better double check everything with him so you recieve the right item(s)
I will continue to shop from Vesalia because they have one of the best assortments in Europe.

[Framiga]

or perhaps . . . to point theyr lack of Customer Care on a public forum (ie lately here), it could have helped! ;-)

Anyway, happy to see that Vesalia is still up und running.

[Doppie1200]

yeah, the line; 'pulling a vesalia' was almost synonymous to 'not replying to email'.

Anyway; good to hear things turn out right.